We are pleased to offer worldwide shipping services. Regardless of where you are located, we strive to ensure that our products reach you in a timely manner. From North America to Europe, Asia to Africa, and everywhere in between, we are committed to delivering our goods to customers around the globe.

The delivery time for your order can vary depending on several factors, including the shipping method chosen, the destination country, and the specific products you have ordered.

For domestic orders, we offer next day shipping as an option. You can expect to receive your order within one business day after it has been processed and shipped. However, please note that certain restrictions or exceptions may apply based on your location and the availability of the product.

International shipping times, on the other hand, can vary significantly depending on the destination country and customs procedures. Factors such as customs clearance, local delivery services, and distance may influence the overall delivery time. As a result, it is difficult to provide an exact timeframe for international deliveries.

Yes, we offer the option for customers to collect their orders in person. If you prefer to pick up your order directly from our location, you have the convenience of doing so.

During the ordering process, when contacting our customer support team or placing your order, simply inform them that you would like to collect your order in person. They will provide you with the necessary details and instructions to facilitate the collection process.

Once your order is ready for pickup, we will notify you via email or phone, confirming the availability and providing you with a designated pickup time. It's essential to adhere to the scheduled pickup time to ensure that our team is prepared to assist you promptly.

When you arrive at our premises for order collection, please have your order confirmation or any relevant identification documents with you. This helps us verify your identity and ensures a smooth and secure pickup process. Our staff will guide you through the necessary steps, including any required paperwork or payment settlement if applicable.

We understand that sometimes speaking to a real person can be the most effective and reassuring way to address your questions or concerns. If you prefer to speak to someone directly, you can reach us via phone during our business hours. Simply dial 01406 362978, and one of our knowledgeable representatives will be ready to assist you.

For less urgent inquiries or if you prefer written communication, you can always reach us via email. Simply send your query or request to sales@jmlhenderson.co.uk, and we will respond to you as promptly as possible. Please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Yes, we offer live chat support for our customers. Our live chat feature is available from Monday to Friday, between 8:00 am and 4:00 pm (local time). Click on the green speech bubble at the bottom right corner of your screen to use our live chat. We understand the importance of real-time communication and strive to provide prompt assistance to address your queries, concerns, or any other issues you may encounter.

Our company, JML Henderson Ltd, is based in Unit 31, Fleet Road Industrial Estate, Holbeach, Lincolnshire, PE12 8LY, United Kingdom. We welcome visitors to our location during our business hours.

If you would like to visit our premises, we recommend contacting us in advance to schedule an appointment. This ensures that we can allocate time specifically for your visit and provide you with the best possible experience.

Our team will be pleased to show you around our facilities, discuss our products and services, and address any questions or concerns you may have.